Vanilla Subprocessors
Last Updated August 18, 2026
Vanilla engages third-party subprocessors to process personal data in the provision of services to our customers.
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Infrastructure Subprocessors
| Application | Subprocessor Info | Subprocessing Activity | Country in which data is processed |
| AWS | Amazon Web Services, Inc. 410 Terry Avenue North Seattle, WA 98109 |
Cloud services provider | U.S. |
Customer Support Subprocessors
The following subprocessors will process data when you engage with our support and sales teams.
| Application | Subprocessor Info | Subprocessing Activity | Country in which data is processed |
| Salesforce | Salesforce, Inc. Salesforce Tower 415 Mission Street, 3rd Floor San Francisco, CA 94105 |
Customer support communications | U.S. |
| Zoom | Zoom Communications, Inc. 55 Almaden Boulevard, 6th Floor San Jose, CA 95113 |
Customer support communications | U.S. |
The following subprocessors will process data if the customer engages with Vanilla support and sales teams on a call. Client data may be shared or recorded solely by the customer if they elect to share their such data on their screen during a video call. Gong and Zoom video and screen recording functionality may be disabled upon customer request on any call.
| Application | Subprocessor Info | Subprocessing Activity | Country in which data is processed |
| Gong | Gong.io Ltd. 201 Spear Street, 13th Floor San Francisco, CA 94105 |
Customer support communications | U.S. |
| Zoom | Zoom Communications, Inc. 55 Almaden Boulevard, 6th Floor San Jose, CA 95113 |
Customer support communications | U.S. |
| Flow HQ, LLC | Flow HQ, LLC 4179 Shafter Ave, Unit B Oakland, CA 94609 |
Customer support communications including call recordings |
Philippines |
Feature-Specific Subprocessors
The following subprocessors will process data if specific features (tools) are enabled within the service by the customer. Vanilla uses AI to perform QA on Vanilla Document Builder output (not optional for customer)
| Application | Subprocessor Info | Subprocessing Activity | Country in which data is processed |
| AWS (including Textract, Bedrock, and Comprehend) | Amazon Web Services Inc. 410 Terry Avenue North Seattle, WA 98109 |
Artificial intelligence enabled functionality – enterprise license | U.S. |
| Anthropic Claude | Anthropic, PBC 333 Bush Street, 4th Floor San Francisco, CA 94104-2806 |
Artificial intelligence enabled functionality – enterprise license | U.S. |
Subprocessors FAQ
What is a subprocessor?
A subprocessor is a third-party engaged by Vanilla to process personal data about Vanilla customers.
Why does Vanilla use subprocessors?
Our infrastructure subprocessors include Vanilla’s cloud service providers and data centers in order to store and process customer data.
Our customer support subprocessors provide Vanilla with services to provide customer and sales support.
Our feature-specific subprocessors allow Vanilla to provide certain features to our customers such as AI functionality.
Do you have Data Processing/Protection Agreements (“DPAs”) in place with subprocessors?
As a condition of permitting a subprocessor to process personal data, Vanilla will enter into a written agreement with each subprocessor containing data protection obligations at least as protective as the technical and organizational measures Vanilla has put into place to protect customer personal data from accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
Vanilla only processes data of U.S. data subjects.
Where can I get more information about subprocessors?
For more information, please email legal@justvanilla.com.