Vanilla Subprocessors
Last Updated July 21, 2025
Vanilla engages third-party subprocessors to help us provide services to our customers. As a condition of permitting a subprocessor to process personal data, Vanilla will enter into a written agreement with each subprocessor containing data protection obligations at least as protective as the technical and organizational measures Vanilla has put into place to protect customer personal data from accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
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Infrastructure Subprocessors
| Application | Subprocessor Info | Subprocessing Activity | Country in which data is processed |
| AWS | Amazon Web Services, Inc. 410 Terry Avenue North Seattle, WA 98109 |
Cloud services provider | U.S. |
Customer Support Subprocessors
The following subprocessors will process data when you engage with our support and sales teams.
| Application | Subprocessor Info | Subprocessing Activity | Country in which data is processed |
| Salesforce | Salesforce, Inc. Salesforce Tower 415 Mission Street, 3rd Floor San Francisco, CA 94105 |
Customer support communications | U.S. |
| Zoom | Zoom Communications, Inc. 55 Almaden Boulevard, 6th Floor San Jose, CA 95113 |
Customer support communications / call recordings | U.S. |
| Salesloft | Salesloft, Inc. 1180 West Peachtree Street NW Suite 2400 Atlanta, Georgia 30309 |
Customer support communications | U.S. |
| Update AI | Update Technologies, Inc. 130 W Union Street Pasadena, CA 91103 |
Customer support communications | U.S. |
| Guide CX | GUIDEcx, Inc. 3451 Triumph Blvd Suite 400 Lehi, UT 84043 |
Customer support communications | U.S. |
Feature-Specific Subprocessors
The following subprocessors will process data if specific features are enabled within the service by the customer.
| Application | Subprocessor Info | Subprocessing Activity | Country in which data is processed |
| AWS (including Textract, Bedrock, and Comprehend) | Amazon Web Services Inc. 410 Terry Avenue North Seattle, WA 98109 |
Artificial intelligence enabled functionality – enterprise license | U.S. |
| Anthropic Claude | Anthropic, PBC 333 Bush Street, 4th Floor San Francisco, CA 94104-2806 |
Artificial intelligence enabled functionality – enterprise license | U.S. |
| Microsoft Azure Open AI | Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 |
Artificial intelligence enabled functionality – enterprise license | U.S. |
Subprocessors FAQ
What is a subprocessor?
A subprocessor is a third-party engaged by Vanilla to process personal data about Vanilla customers.
Why does Vanilla use subprocessors?
Our infrastructure subprocessors include Vanilla’s cloud service providers and data centers in order to store and process customer data.
Our customer support subprocessors provide Vanilla with services to provide customer and sales support.
Our feature-specific subprocessors allow Vanilla to provide certain features to our customers such as AI functionality.
Do you have Data Processing/Protection Agreements (“DPAs”) in place with subprocessors?
As a condition of permitting a subprocessor to process personal data, Vanilla will enter into a written agreement with each subprocessor containing data protection obligations at least as protective as the technical and organizational measures Vanilla has put into place to protect customer personal data from accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
Vanilla only processes data of U.S. data subjects.
Where can I get more information about subprocessors?
For more information, please email legal@justvanilla.com.